Getting Started
Frequently Asked Questions
Does xAI sell crypto tokens?
xAI is not affiliated with any cryptocurrency. We are aware of several scam websites that unlawfully use our name and logo.
Where are your Terms of Service and Privacy Policy?
Please refer to our Legal Resources for all legal-related inquiries.
Are you GDPR and SOC II compliant?
Please refer to our Trust Center for up-to-date information on our certifications and data governance.
Is my data safe?
All API requests and responses are encrypted in flight and at rest using AES256.
Requests and responses are stored on our servers for 30 days in case they need to be audited for potential abuse or misuse. This data is automatically deleted after 30 days.
Is the xAI API HIPAA compliant?
No, the xAI API is not HIPAA compliant.
Does the xAI API have access to live data?
No, the xAI API does not have access to live data; its responses are generated solely from the base Grok model with no extra information about current events. This differs from the Grok experience on X.com. To connect Grok with realtime data, please check out our guide on Function Calling.
Can prepaid charges be refunded?
Unfortunately, we are not able to offer refunds on any prepaid credit purchase.
When will I be charged?
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Prepaid Credits: If you choose to use prepaid credits, you’ll be charged when you buy them. These credits will be assigned to the team you select during purchase.
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Monthly Invoiced Billing: If you set your invoiced spending limit above $0, any usage beyond your prepaid credits will be charged at the end of the month.
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API Usage: When you make API requests, the cost is calculated immediately. The amount is either deducted from your available prepaid credits or added to your monthly invoice if credits are exhausted.
If you change your invoiced spending limit to be greater than $0, you will be charged at the end of the month for any extra consumption after your prepaid credit on the team has run out.
Your API consumption will be calculated when making the requests, and the corresponding amount will be deducted from your remaining credits or added to your monthly invoice.
Check out Billing for more information.